Services

Desktop Management

Desktop Management involves managing the state’s personal computers, PC software, printers, scanners and local area networks (LAN). LAN Services provides software/hardware support that covers installation and maintenance of any standard software/hardware.

Workstation software includes:

  • operating system software
  • word processing
  • database
  • spreadsheet
  • document publishing
  • database
  • email
  • system utilities
  • communications
  • networking applications

Workstation hardware includes:

  • desktops
  • notebooks
  • tablets
  • printers
  • scanners
  • hard drives
  • memory
  • monitors

When software/hardware is approved through the moratorium process, LAN Services will attempt to provide the following:

  • Installation of the software/hardware.      
  • Test installation to verify software/hardware works.      
  • Limited troubleshooting.

When problems arise with non-standard moratorium approved software/hardware, LAN Services will use the following resources to try and solve the problem:

  • Internal resources - technicians, developers
  • Microsoft TechNet
  • Internet
  • Manufacturer support
  • Attempt work around

Clients Served

  • Executive and Legislative Branches
  • Constitutional and Elected Offices

What We Provide

  • Statewide coverage.
  • Software/hardware/network installation.
  • Troubleshooting standard and non-standard software/hardware.
  • Recommendations on what to purchase.
  • Software assistance.
  • Project participation.
  • Workstation imaging/cloning.

Client Responsibility

  • Contact the BIT Help Desk with issues or concerns and cleary state the problem.
  • Please be available when high priority issues occur.
  • Copy of software and installation instructions for non-standard software.

Major Investment Costs

  • Staff and other resources.
  • Hardware and software tools.

Cost-Saving Tips

  • Remember to reboot before contacting the Help Desk.

Rates

  • All items are covered in the BIT User Fee which is billed monthly to agencies per user ID.


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| 700 Governors Drive, Pierre, South Dakota, 57501