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STANDARDS BIT has established standard practices for development, processing and services
why?
  • Rules and regulations are essential to any well managed organization. Standards are valuable to our clients because of the cost savings, faster support and reliable technology infrastructure. They serve to establish uniform practices and common techniques used as guidelines to measure performance.

    For example, with one standard email system, a small number of administrators can maintain a system supporting all of state government. If the state had two email systems, the number of administrators and support staff would double with no corresponding benefit in functionality. The same principle applies to system designs, writing programs and setting up operations in a data processing center. All of which require certain individual skills, standard policies, procedures and equipment.

    More information >
important!
  • Vendors who are actively pursuing IT business opportunities with the State of South Dakota must also comply with the Information Technology Security Policy. For security purposes, this content is not for public consumption, however a modified version is available for you here.
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FINANCE BIT Finance Office
BIT Rates and Information
  • Development >
    Analysis, design, programming, implementation and maintenance of the state’s information systems.
  • Data Center >
    Provides enterprise computer processing services for state government agencies, higher education, constitutional offices and the Unified Judicial System (UJS)..
  • Telecommunications >
    Provides all support for hardware/software, Active Directory accounts required for access to network, telephone access, videoconferencing, and more.

Services Provided by BIT

Software

Each state computer must have the appropriate licenses for software running on the computer, including standard software such as the operating system and office as well as client access licenses and agency specific software. 

Agencies have many unique pieces of software required to provide the services of their business. This software must be purchased by the agency, but is installed and supported by BIT. 

Agency specific software requires a moratorium request. Moratorium guidelines include the following:

  • Moratoriums are only for the item and quantity listed in the request.
  • New moratoriums are required for additional purchases or installations even if they have been previously approved.
  • New moratoriums are required for full version upgrades of a previously approved item.

When software/hardware is approved through the moratorium process, LAN Services will attempt to provide the following:

  • Installation of the software/hardware.
  • Test installation to verify software/hardware works.
  • Limited troubleshooting.

When problems arise with non-standard moratorium approved software/hardware, LAN Services will use the following resources to try and solve the problem:

  • Internal resources - technicians, developers
  • Microsoft TechNet
  • Internet
  • Manufacturer support
  • Attempt work around

Clients Served

  • Executive Branch
  • Constitutional and Elected Offices

What We Provide

  • Statewide coverage.
  • Software/hardware/network installation.
  • Troubleshooting standard and non-standard software/hardware.
  • Recommendations on what to purchase.
  • Software assistance.
  • Project participation.
  • Workstation imaging/cloning.

Client Responsibility

  • Contact the BIT Help Desk with issues or concerns and cleary state the problem.
  • Please be available when high priority issues occur.
  • Copy of software and installation instructions for non-standard software.

Major Investment Costs

  • Staff and other resources.
  • Hardware and software tools.

Cost-Saving Tips

  • Remember to reboot before contacting the Help Desk.
  • Use the built-in Help functions of the software of problems occur.

Rates

  • All items are covered in the BIT User Fee which is billed monthly to agencies per user ID.