Telephone Services

Telephone services is the general use of equipment to provide voice communication over distances, specifically by connecting over a wired or wireless network. When it comes to using Centrex and setting up voicemail, please refer to the state telephone network guide that BIT has developed for client usage.

Clients Served

  • Executive, Legislative and Judicial Branches
  • Constitutional and Elected Offices
  • Higher Education
  • K-12 Education
  • Local government

What We Provide

  • Contract with wired telephone provider (currently Century Link).
  • Contract with cellular provider (currently AT&T).
  • Contract with wiring services for large/outside of Pierre projects.
  • In-house wiring staff for smaller Pierre projects/trouble calls.
  • Coordination of telephone and cellular devices for clients.
  • Contract and management of Mitel VOIP phone systems.
  • Contract and management of voice mail services.
  • Contract and management of long-distance (toll) services.
  • Coordination of installation and repairs for telephone devices.
  • Coordination of installation for computer network wiring.
  • Contract cabling services for statewide wiring projects/trouble tickets.
  • Coordination of in-house wiring in Pierre/trouble tickets.
  • Contract and management of toll-free number services.
  • Contract and management of calling card services.
  • Coordination and management of audio conferencing statewide.
  • Coordination of installation and repair of telephone devices.
  • Coordination of installation of computer network wiring.
  • Coordination and design of voice traffic through line features.
  • Coordination of traffic reporting and statistics.
  • Coordination of cable records and 911 database.
  • Research and design of new plant cabling.

Client Responsibility

  • Assign an agency point of contact (telephone coordinator).
  • Maintain current records of employee/telephone lines, authorization codes and calling cards.
  • Agency representation at Facilities Planning Meetings (FPT).
  • Provide accurate and timely work order/trouble ticket information to Help Desk for phone line adds/moves/changes.
  • Update on-line state phone directory for their agency.

Major Investment Costs

  • Telephone Conferencing System.

Cost-Saving Tips

  • Keep a current inventory of phone lines for your agency can eliminate paying for unused lines.


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| 700 Governors Drive, Pierre, South Dakota, 57501