12.1 Purpose
12.2 Responsibilities
12.3 Problem
12.4 Resolution

Chapter 12

 

Customer Service

 

 

Home BIT Home Page Feedback South Dakota Home Page Search Ch 1 Introduction Ch 2 Management Ch 3 Specifications Ch 4 Development Ch 5 Security Ch 6 Data Center Service Ch 7 PC & Client/Server Ch 8 CICS Ch 9 ADABAS Ch 10 Natural Standards Ch 11 LAN Ch 12 Customer Service Ch 13 Disaster Recovery Ch 14 Electronic Signatures Appendix A - Job Codes Appendix B - System Name Appendix C - Printer Forms Appendix D - Manual Updates