STANDARDS BIT has established standard practices for development, processing and services
  • Rules and regulations are essential to any well managed organization. Standards are valuable to our clients because of the cost savings, faster support and reliable technology infrastructure. They serve to establish uniform practices and common techniques used as guidelines to measure performance.

    For example, with one standard email system, a small number of administrators can maintain a system supporting all of state government. If the state had two email systems, the number of administrators and support staff would double with no corresponding benefit in functionality. The same principle applies to system designs, writing programs and setting up operations in a data processing center. All of which require certain individual skills, standard policies, procedures and equipment.

    More information >
  • Vendors who are actively pursuing IT business opportunities with the State of South Dakota must also comply with the Information Technology Security Policy. For security purposes, this content is not for public consumption, however a modified version is available for you here.
FINANCE BIT Finance Office
BIT Rates and Information
  • Development >
    Analysis, design, programming, implementation and maintenance of the state’s information systems.
  • Data Center >
    Provides enterprise computer processing services for state government agencies, higher education, constitutional offices and the Unified Judicial System (UJS)..
  • Telecommunications >
    Provides all support for hardware/software, Active Directory accounts required for access to network, telephone access, videoconferencing, and more.

Services Provided by BIT

Desktop Management

Desktop Management involves managing the state’s personal computers, PC software, printers, scanners and local area networks (LAN). Service Delivery provides software/hardware support that covers installation and maintenance of any standard software/hardware.

Workstation software includes:

  • operating system software
  • word processing
  • database
  • spreadsheet
  • document publishing
  • email
  • system utilities
  • communications
  • networking applications

Workstation hardware includes:

  • desktops
  • notebooks
  • tablets
  • printers
  • scanners
  • hard drives
  • memory
  • monitors

When software/hardware is approved through the moratorium process, Service Delivery will attempt to provide the following:

  • Installation of the software/hardware.
  • Test installation to verify software/hardware works.
  • Limited troubleshooting.

When problems arise with non-standard moratorium approved software/hardware, Services Delivery will use the following resources to try and solve the problem:

  • Internal resources - technicians, developers
  • Microsoft TechNet
  • Internet
  • Manufacturer support
  • Attempt work around

Clients Served

  • Executive Branch
  • Constitutional and Elected Offices

What We Provide

  • Statewide coverage.
  • Software/hardware/network installation.
  • Troubleshooting standard and non-standard software/hardware.
  • Recommendations on what to purchase.
  • Software assistance.
  • Project participation.
  • Workstation imaging/cloning.

Client Responsibility

  • Contact the BIT Service Desk with issues or concerns and clearly state the problem.
  • Please be available when high priority issues occur.
  • Copy of software and installation instructions for non-standard software.

Major Investment Costs

  • Staff and other resources.
  • Hardware and software tools.

Cost-Saving Tips

  • Remember to reboot before contacting the Service Desk.


  • All items are covered in the BIT User Fee which is billed monthly to agencies per user ID.